Privacy Policy

Last Updated: 22 July 2026

At Cassies Cosmetics, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a booking, purchase a product or treatment, or contact us.

1. Who We Are

Cassies Cosmetics is a beauty and aesthetics business based in Hornchurch, Essex, United Kingdom.

Website: www.cassiescosmetics.com

Email: cassiescosmeticsaesthetics@gmail.com

2. Information We Collect

We may collect the following information:

Your name
Email address
Telephone number
Billing address
Appointment and booking details
Payment information (processed securely by our payment providers)
Consultation forms and medical information relevant to your treatment (where required and with your consent)
Messages or enquiries you send us
Website usage information through cookies and analytics

3. How We Use Your Information

We use your information to:

Manage appointments and bookings
Provide beauty and aesthetic treatments
Process payments
Communicate with you about your appointments
Respond to enquiries
Comply with legal and insurance obligations
Improve our website and customer experience
Send marketing communications if you have chosen to receive them

4. Payments

Payments on our website are processed securely through Mollie, which may offer payment methods including Klarna, debit and credit cards, Apple Pay, Google Pay and other supported payment options.

When you choose Klarna, your personal information may be shared directly with Klarna to assess your eligibility for their payment services. Klarna processes your personal data in accordance with its own Privacy Notice.

Cassies Cosmetics does not store your full payment card details.

5. Booking Information

If you book an appointment through our website, we collect the information needed to manage your booking, contact you regarding your appointment and provide your treatment safely.

Some treatments require consultation forms and medical information. This information is collected only where necessary and is kept confidential.

6. Sharing Your Information

We never sell your personal information.

We may share your information with trusted service providers where necessary, including:

Wix (website hosting and booking platform)
Mollie (payment processing)
Klarna (where selected as your payment method)
Professional advisers and insurers
Government or regulatory authorities where required by law

7. Data Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.

8. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

Provide our services
Meet legal, tax and insurance requirements
Maintain treatment records where required

9. Cookies

Our website uses cookies to:

Ensure the website functions correctly
Improve your browsing experience
Analyse website traffic
Support marketing and advertising

You can manage or disable cookies through your browser settings.

10. Marketing

If you choose to subscribe to our mailing list, we may occasionally send you information about offers, promotions and new treatments.

You can unsubscribe at any time using the link included in our emails or by contacting us.

11. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information where applicable
Restrict or object to processing
Request a copy of your personal data
Withdraw your consent where processing is based on consent

To exercise your rights, please email:

cassiescosmeticsaesthetics@gmail.com

12. Third-Party Websites

Our website may contain links to other websites. We are not responsible for their privacy policies or content.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Cassies Cosmetics

Email: cassiescosmeticsaesthetics@gmail.com

Website: www.cassiescosmetics.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.